Easy Returns: Before returning any item, please contact our customer service team first to confirm eligibility. Call us at +92-334-074-5473 or email info@sky2ocean.com.
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Eligible When:Item received is incorrect, defective, counterfeit or damaged at time of delivery.
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Conditions:Seal intact (if applicable), original condition, unused, all packaging and accessories included.
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Step 1:Call customer service within 7 days of delivery.
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Step 2:Courier item back via a recognized courier company.
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Step 3:Notify us of tracking details via email or phone.
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Eligible When:Item received is incorrect, defective, counterfeit or damaged at time of delivery.
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Conditions:Seal intact (if applicable), original condition, unused, all packaging and accessories included.
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Step 1:Call customer service within 3 days of delivery.
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Step 2:Courier item back via a recognized courier company.
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Step 3:Notify us of tracking details via email or phone.
Items NOT Eligible for Return
- Any item that has been used or whose seal has been opened
- Any item damaged during the customer's own handling
- Items whose original packaging â tags, stickers, plastic covers â has been removed or damaged
- All swimwear items (for hygiene reasons)
- All items purchased on clearance or sale
- Customised products (jerseys, kits with printing) â unless defective
Refund Process Timeline
Day 0: You contact our customer service to initiate the return. We provide return instructions and confirm eligibility.
Day 1â3: You courier the item to us using a recognised courier company and share the tracking number with our team.
On Receipt: Our Quality Inspection Team receives and examines your returned item â checking for compliance with our returns conditions.
Within 7 Working Days: We contact you with the result of the quality inspection â informing you whether the refund has been validated.
Refund Issued: If validated, your refund is processed within 7 working days via your chosen method.
Refund Methods
Upon successful validation of your return, you may choose from the following refund methods:
Bank Transfer
Cross Cheque
Card Reversal
Requesting a Replacement
If you prefer a replacement product rather than a refund, simply let our Customer Service team know when you initiate the return. We will contact you as soon as your original product has been received and inspected, and will advise on replacement availability. Replacements are subject to stock availability.
Invalid Returns
If your return is found to be invalid by our Quality Inspection Team â for example, if the item has been used or the packaging has been damaged â we will contact you to explain the issue and arrange for the item to be returned to you at no additional cost.
Contact Customer Service
To initiate a return or for any questions about our refund policy, please contact us â have your order number, reason for return and preferred refund method ready:
- Phone: +92-334-074-5473
- Email: info@sky2ocean.com
- WhatsApp: +92-334-074-5473
- Hours: Monday â Saturday, 9:00 AM â 6:00 PM